Secrets to Small Business Sustainability

When you’re running a small business, every detail and decision matters. In our experience working to help entrepreneurs grow and scale sustainable companies, we’ve found three key principles that can be the difference between success and failure. Delegate More, Manage Less Your time is valuable, and as an entrepreneur you probably have many tedious tasks […]

3 Tactics for Creating More Value for Your Customers

Customers are the lifeblood of any business. At the end of the day, if you don’t have customers you don’t have a business. According to SumAll, “25% to 40% of the total revenues of the most stable businesses in the SumAll network come from returning customers. Even better, steady customers help businesses weather lean economic times; […]

Customer Experience: What it is and Why it Matters

Customer Experience Explained Customer experience is a term that has been thrown around in the business world for quite some time, but with much discrepancy. Put simply, customer experience is more about perception than reality. How do your customers perceive their interactions with your company? It’s important to be intentional about creating a customer experience […]